Lucintel's latest market report analyzed that interactive voice response provides attractive opportunities in the BFSI, travel & hospitality, pharma & healthcare, telecommunication, government, transportation & logistics, media, retail & E-commerce, and education industries. The interactive voice response market is expected to grow with a CAGR of 6% to 8%. In this market, speech based is the largest segment by technology, whereas BFSI is largest by end use industry.
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Based on technology, the interactive voice response market is segmented into
speech based and touch-tone based), deployment mode (cloud and on premise. The
speech based segment accounted for the largest share of the market in 2020 and
is expected to register the highest CAGR during the forecast period, due to
rising demand of natural language processing (NLP) technology that helps in
reducing the amount of time spent by an individual and increasing demand in
telecommunication, e-commerce, BFSI, and other industries.
Browse in-depth TOC on
“Interactive Voice Response Market”
XX – Tables
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150 – Pages
The Interactive Voice Response
Market is marked by the presence of several big and small players. Some of the
prominent players offering interactive voice response include Nuance
Communications, Inc., Avaya Inc., Verizon Communications Inc., 24/7 Customer,
Inc., Genesys Telecommunication Laboratories, Inc., West Corporation, AT&T
Inc., Cisco Systems, Inc., Aspect Software Parent Inc., New Voice Media, IVR
Lab, 8X8, Inc, Nec Corporation, Centurylink.
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to make confident business decisions in this globally competitive marketplace. For
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About Lucintel
Lucintel,
the premier global management consulting and market research firm, creates
winning strategies for growth. It offers market assessments, competitive
analysis, opportunity
analysis, growth
consulting, M&A, and due diligence services to executives and
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Brandon Fitzgerald
Lucintel
Dallas,
Texas, USA
Email: brandon.fitzgerald@lucintel.com
Tel. 972.636.5056
Cell: 303.775.0751
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