According to a market report by Lucintel, the future of the global customer experience business process outsourcing market looks promising with opportunities in the automotive, BFSI, healthcare, manufacturing, media & entertainment, IT & telecommunication, and travel & hospitality markets. The global customer experience business process outsourcing market is expected to reach an estimated $163 billion by 2030 from $91 billion in 2024 at a CAGR of 10.3% from 2024 to 2030. The major drivers for this market are increasing popularity of automated customer service among companies and increasing customers inclination to communicate with businesses via mobile texting and live web chat.
A more
than 150-page report to understand trends, opportunity and forecast in global customer
experience business process outsourcing market to 2030 by service type (inbound
and outbound), outsourcing type (onshore, offshore, and nearshore), end use
(automotive, BFSI, healthcare, manufacturing, media & entertainment, IT
& telecommunications, travel & hospitality, and others), and region
(North America, Europe, Asia Pacific, and the Rest of the World).
Lucintel
forecasts that, within the service category, outbound will remain the larger
segment over the forecast period.
Within the
end use category, IT & telecommunication will remain the largest segment.
Download
sample by clicking on customer
experience business process outsourcing market.
In terms
of regions, North America will remain the largest region over the forecast
period.
Accenture,
Automatic Data Processing, Cognizant Technology Solutions, Concentrix
Corporation, Firstsource Solutions, Fusion BPO Services Group, Genpact,
Infosys, International Business Machines Corporation, Tata Consultancy Services
are the major suppliers in the customer
experience business process outsourcing market.
This unique research
report will enable you to make confident business decisions in this globally
competitive marketplace. For a detailed table of contents, contact Lucintel at
+1-972-636-5056 or write us at helpdesk@lucintel.com. To get access of more than 1000 reports at fraction of cost
visit Lucintel's Analytics
Dashboard.
About Lucintel
At Lucintel, we offer solutions for
you growth through game changer ideas and robust market &
unmet needs analysis. We are based in
Dallas, TX and have been a trusted advisor for 1,000+ clients for over 20
years. We are quoted in several publications like the Wall Street Journal,
ZACKS, and the Financial Times.
Contact:
Roy Almaguer
Lucintel
Dallas, Texas, USA
Email: roy.almaguer@lucintel.com
Tel. +1-972-636-5056
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